FAQs
What makes true threads different from other brands?
Each piece is made with care and designed to be timeless, comfortable and rooted in creativity. No two items are exactly alike; your garment is uniquely yours. We pride ourselves on pieces that are ethically made, and made with quality materials.
How should i care for my true threads garment?
We recommend gentle care to extend the life of your handmade piece. Garments should be hand washed in warm water or washed on a delicate cycle. Air dry or quick tumble dry on low heat is recommended. If washing by hand, squeeze out excess water, no wringing. Reshape and lay flat to dry.
Can i return or exchange an item if it doesn’t fit?
Yes— clothing can be returned within 30 days of delivery, provided that it is unworn, unwashed, and in original condition with tags attached. Custom or made-to-order items are final sale. See our Refunds & Returns Policy for details.
How do i know which size to order?
We provide a detailed size guide on each product page. Since items are handmade variations may occur. If you’re between sizes or have specific fit questions, please contact us before ordering.
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