Refund & Returns Policy
Effective Date : 8/01/2025
At The Robin’s Grove, we take great care in creating and curating every item we sell—whether it’s a True Threads garment or handcrafted art piece. Because many of our products are handmade and one-of-a-kind, our refund policy is designed to be fair while respecting the nature of our work.
Timeframe for Returns & Refund Requests
Clothing & Non-Custom Items: You may request a return or refund within 14 days of delivery.
Art & Creative Works: Due to their custom and delicate nature, all art sales are final unless the item arrives damaged.
2. Eligibility for Refunds
Refunds or exchanges may be granted if:
The item is unworn/unused and in original condition with tags and packaging intact.
You received the wrong item or size due to error.
The item arrived damaged in transit (photo evidence required).
3. Non-Refundable Items
4. How to Request a Refund or Exchange
Email us at (insert email) with your order number, reason for the request, and any applicable photos of damage or defects.
We’ll review your request and provide return instructions if applicable.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
5. Processing Time
Once we receive and inspect your returned item, we’ll notify you of the approval or denial of your refund.
Approved refunds will be issues to your original payment method within 7-10 business days.
6. Our Commitment
We want every customer to be delighted with their purchase. If something isn’t right, reach out— so we’ll work with you to make it right within the boundaries of this policy.